User Guides
Important policies and Support
Hygienists/Dental Nurses
Cancelling a Shift
At SimpleTemp, our hygienists and dental nurses consistently uphold their responsibility to respect and adhere to their scheduling commitments.
The clinic and its patients place their trust in you to arrive on time for the scheduled shift. SimpleTemp dental professionals have cultivated a remarkable reputation for their reliability in keeping their booking commitments, and they hold themselves to this high standard of professionalism.
We consider any form of cancellation to be a serious matter, and we maintain strict guidelines regarding cancellations.
We recognize that unforeseen circumstances can arise, and we are here to support you. If you need to reactivate a blocked account, we kindly request that you provide us with a valid reason for the cancellation, allowing us to assist you accordingly.
We value open communication and understanding, and we strive to ensure a seamless experience for both our members and the clinics we serve.
If you don't keep this commitment, you will be penalized from viewing available shifts and sending offers. You will still be responsible for the shifts you had committed to before the cancellation.
Cancelling shifts after they have been confirmed have the following penalties.
1st time: 7 days account suspension
2nd time: 14 days account suspension
3rd time: 30 days account suspension
Returning to a clinic?
Arranging shifts outside the app occasionally happens, and that's perfectly fine! However, in such cases, it becomes your responsibility to manually book the shift for proper coordination.
Simply click the ‘Request a Shift’ button located at the bottom of your homepage and fill out the form with shift details. As an added benefit, for every 10 shift requests made through SimpleTemp, you will be eligible to receive a complimentary Amazon Gift Card.
Doing this through SimpleTemp, not only guarantees coverage under all SimpleTemp policies but also safeguards your payment.
Get your Offer Accepted
We are dedicated to supporting your success and providing guidance to increase your chances of having your offers accepted!
When submitting your offer, it's important to remember that the clinic may receive multiple candidates for the same shift. To stand out from the competition, consider the following tips:
1. Ensure your notifications are enabled for SimpleTemp. Being among the first to submit an offer demonstrates your responsiveness and eagerness to fill the shift promptly.
2. As a new graduate, you may want to consider adjusting your requested hourly rate. Clinics appreciate a fair and reasonable offer that balances your experience level and the shift details.
3. Enhance your resume presentation. While the content of your resume is crucial, the formatting and style also play a role in catching the clinic's attention. A visually appealing and well-organized resume reflects professionalism and attention to detail.
By implementing these tips, you can increase your chances of securing shifts and impressing clinics with your promptness, professionalism, and attention to detail.
Tips for a Successful Shift
After the completion of each temporary shift, it is the responsibility of the hiring dental clinics
to promptly collect all necessary and accurate information from the temporary dental personnel.
Simultaneously, it is the responsibility of the dental personnel to provide this information,
including specifying the payment terms in case the clinic overlooks them.
This information is crucial for ensuring timely and accurate payment for services rendered.
SimpleTemp does not assume responsibility for the collection of this post-shift information,
and it is imperative that dental clinics collaborate directly with the temporary dental personnel
to obtain the required details.
Billable Time Policy
The billable time for a shift begins at the designated Arrival Time indicated by the clinic in the posted shift details.
The billable time for a shift is calculated from the Arrival Time to the End Time, taking into account any unpaid breaks.
While it is recommended to arrive early as a professional practice, clinics anticipate your arrival at the specified Arrival Time, rather than before it. It is important to note that any time spent on-site prior to the Arrival Time is considered voluntary and cannot be billed.
Limiting to one account per position
To maintain fairness and ensure a streamlined experience, each member is permitted to have a single account per position, whether it be dental nurse or hygienist. Engaging in multiple accounts for the same position will lead to deactivation of the accounts, as part of our commitment to maintaining a secure and accountable environment
Payment
In the event that a dental clinic experiences delays or fails to provide payment to the hygienist or dental nurse following a completed shift, the authorized owner or representative of the dental
clinic grants SimpleTemp permission to charge the outstanding amount due to the temporary staff member on the dental clinic's credit card. This charge will include the outstanding amount owed to the
temp, as well as a processing fee to cover bank and transaction costs.
SimpleTemp will forward the payment directly to the hygienist or dental nurse without any deductions. This payment will be considered as if it has been paid directly to the temp by the dental clinic.
Dental Clinic Environment
Responsibility lies with hygienists and dental nurses when working at a clinic, as they are accountable for their actions. It is their duty to familiarize themselves with and adhere to the infection control protocols established by the clinic. If they have any concerns or discomfort regarding these protocols, it is their right and responsibility to seek clarification or choose not to participate. We fully support their decision to avoid engaging in activities that could endanger their professional license.
If a hygienist or dental nurse feels uncomfortable for any other reason at an clinic, the initial step is to communicate their concerns with the owner or clinic manager. Effective communication can often resolve most issues quickly, allowing the workday to proceed normally. If the problem persists and remains unresolved, the temp has the right to refuse unsafe work.
In such situations, it is advisable to contact SimpleTemp via email before leaving the shift. We can offer guidance and support on the appropriate steps to take next.
It is important to acknowledge that hygienists and dental nurses are independent contractors who must ultimately make decisions based on their professional judgment. While we are available to help, it's crucial to note that we are not a licensing board and do not hold authority over such matters. If they feel unsafe or uncomfortable at an clinic, they have the right to refuse work or leave the premises.
As an clinic, if you have concerns about the safety of having a hygienist or assistant in your facility, it is your responsibility to ask them to leave in order to ensure the safety of your clinic, staff, and patients. We encourage you to attempt to resolve any misunderstandings through open communication, as many situations can be resolved this way. If needed, feel free to reach out to our member support team for assistance. However, if you deem the work to be unsafe, you have the right to decline their services.
Privacy Policy
Full SimpleTemp Privacy Policy
To ensure privacy, it is strictly forbidden for any member to disclose another member's information to an external party. If there are payment or contact inquiries, SimpleTemp employees can assist a hygienist or dental nurse in obtaining the dental clinic's information, only if
both parties express a desire to connect. However, SimpleTemp employees are not allowed to share a hygienist or dental Nurse’s contact details with a dental clinic unless explicit consent is obtained from the temporary worker or the clinic. This restriction is in place to safeguard privacy.
Independent Contractor Policy
All users, whether dentists, dental personnel, or others, are regarded as independent contractors in relation to SimpleTemp. This classification extends to their interactions with each other as a result of using the services, and they are not considered employees or agents of SimpleTemp unless explicitly agreed otherwise.
Payments to dental personnel are made directly to them by the relevant dental clinic, and SimpleTemp does not handle these transactions. As a result, SimpleTemp does not issue tax invoices, as it is the sole responsibility of the users to manage these matters.
The nature of work has undergone significant changes in recent years, and dental professionals have also experienced this transformation.
Dental clinics have transitioned from relying predominantly on a permanent employee workforce to increasingly integrating independent contractors or temporary staff members.
An independent contractor is an individual who is engaged for a specific job or service provision and is not considered an employee of the clinic. As an independent contractor, you set your hourly rate and upon completion of the service, you issue an invoice to collect payment. The tax implications of these services may vary depending on the clinic and its accounting practices for independent contractors.
SimpleTemp has provided dental businesses with the ability to adjust their staffing levels according to their specific needs. Simultaneously, independent dental professionals have gained greater freedom, flexibility, and job satisfaction in their careers.
Temps guarantee that the information provided in the registration process is correct and true, and that they
possess the necessary rights and authority to provide such information.
Changing Shift Hours
In the event that a hygienist is required to leave early due to canceled patients or downtime, they will submit an invoice for half of the reduced hours. The invoiced amount will be calculated based on the originally booked shift details and the time they arrived at your clinic, minus any unpaid lunch breaks if applicable. For example, if Anna was scheduled to work from 9am – 5pm (8 hours) but was asked to leave at 3pm (2 hours earlier) she would divide the time remaining by 2 (2hrs / 2 = 1 hour) and add this hour when creating her invoice.
Up-to-Date Certification and Documentation
Mandatory Document Upload: To ensure the credibility and qualifications of our registered dental nurses and hygienists, SimpleTemp requires the submission of specific documents, including but not limited to:
• Proof of Work Document with its expiry date
• Indemnity Insurance Document and its expiry date
• DBS Certificate and its issue date
• GDC Certificate and its expiry date
• Hep B Document
Expiration and Renewal: All documents that have an expiration or issue date need to be current at the time of submission. It is the responsibility of the dental professional to ensure their documents are up to date.
Upon the expiration of any document, users are required to upload the renewed document to continue availing services through SimpleTemp.
• Proof of Work Share Code: 3 days before expiry you will receive a reminder email to provide a new share code and expiry date.
• Indemnity Insurance: 3 days before expiry you will receive a reminder email to upload your new insurance document.
• DBS: 1.5 years (547 days) after the issue date you must upload a new DBS document.
• GDC certificate: On the July 31st of every year, you must upload your renewed GDC document.
User Responsibility: While SimpleTemp endeavors to remind users of impending expirations, it remains the sole responsibility of the dental professional to keep track of their documentation expiry dates and ensure timely renewals.
Failure to Update: Users failing to update expired documents may face suspension or termination of their accounts on SimpleTemp. We reserve the right to suspend or terminate accounts that are found to have outdated or invalid documents.
Infection Control
At SimpleTemp, we place significant importance on ensuring that dental assistants and hygienists utilizing our service are fully informed about the sterilization and infection control expectations for any shift they book through our platform.
By creating an account on SimpleTemp, the user acknowledges their agreement to and qualification for performing dental sterilization duties.
The fundamental principles of sterilization and infection control in dental practices are standardized across the UK. These guidelines are established through collaboration between Public Health, regulatory bodies like the General Dental Council (GDC), and the Ministry of Health.
In recent years, Public Health and the GDC have worked together to develop and enforce infection control guidelines, ensuring that dental clinics adhere to proper measures, particularly during the ongoing pandemic.
Upon arriving at a shift, it is common for dental clinics to have their own specific protocols in place. Usually, someone at the clinic will dedicate a few minutes to review these processes with you before the start of your shift, ensuring that you are familiar with their particular procedures.
For further details click here
Who We Are
SimpleTemp is not an employment or placement agency.
Instead, it functions as a self-service platform that enables dental professionals to discover
and secure employment opportunities, usually of short-term and short-notice nature. SimpleTemp
provides dental professionals with direct access to temporary staffing opportunities offered by
dental clinics. This unique approach empowers dental professionals to choose opportunities that
fit their schedules and preferences, creating a more efficient and flexible process.
Our goal is to create a transparent and dynamic system that benefits both dental professionals and clinics.
Important policies and Support
Dental Clinics
Short Notice Cancellation Policy
When a hygienist or dental nurse books a temping shift, they are making a commitment to your clinic. By doing so, they may forego other potential income-generating opportunities for that day.
Cancelling a shift puts the hygienist/dental nurse in a challenging position as they may not have sufficient time to find a replacement shift to fill their schedule on such short notice. This can result in them being left without work for that day, impacting their income and professional commitments.
Cancelling on short notice has significant implications for our entire membership:
• Another clinic that could have booked the hygienist/ dental nurse is unable to do so, resulting in missed opportunities for both parties.
• The hygienist/dental nurse experiences a day of lost income, which is crucial for supporting themselves and their families.
• The hygienist/ dental nurse may express dissatisfaction or spread negative feedback about SimpleTemp, impacting our reputation through word-of-mouth.
• Any tarnished reputation affects our ability to consistently place excellent and reliable temping hygienists and assistants.
• As clinics become less confident in our service, they may reduce their usage of SimpleTemp, leading to a shrinking pool of available opportunities for other hygienists and dental nurses.
Therefore, it is essential for clinics to honor their commitments and provide timely notice for any necessary cancellations to ensure a thriving and reliable temporary staffing community.
In the event that an clinic cancels a booked and confirmed shift within 24 hours of the scheduled Arrival Time, we will make every effort to find a replacement shift for the temp. If we are able to secure a replacement, there will be no short-notice cancellation fee charged to the clinic.
However, if we are unable to find a replacement, we will process a payment to compensate the hygienist/ dental nurses for 50% of the booked shift billable hours (Total time minus the unpaid break). This payment will be directly sent to the temp to account for the inconvenience caused by the cancellation.
Kindly be aware that the cancellation fee we apply is solely intended to compensate the hygienist/dental nurse for the income they lose as a result of the cancellation. It is not a placement fee charged to the clinic.
Credit Card Security
We securely process your credit card information and payments through Stripe UK, a global leader in online credit card authorization.
Rest assured that your credit card details are encrypted using bank-level security measures. Even our site administrators do not have access to your information.
Your encrypted data is transmitted directly to Stripe UK, ensuring that the owners of SimpleTemp or any unauthorized parties cannot view your credit card details.
Payment Policy
Full payment policy details can be found here
We kindly request that you promptly remit payment to the temp hygienist or dental nurse upon receiving their invoice.
Dental clinics are required to process payment for completed shifts within a period of 2 business days from the completion of
the respective shift.
In the event that a dental clinic experiences delays or fails to provide payment to the hygienist or
dental nurse following a completed shift, the authorized owner or representative of the dental clinic
grants SimpleTemp permission to charge the outstanding amount due to the temporary staff member on the dental
clinic's credit card. This charge will include the outstanding amount owed to the temp, as
well as a processing fee to cover bank and transaction costs. SimpleTemp will forward the payment
directly to the hygienist or dental nurse without any deductions. This payment will be considered
as if it has been paid directly to the temp by the dental clinic.
This timely compensation fosters positive working relationships and encourages the continued availability of qualified temp hygienists and dental nurses through SimpleTemp.
We appreciate your cooperation in ensuring prompt payment and maintaining a mutually beneficial partnership with our valued temp professionals.
Dental Clinic Environment
Responsibility lies with hygienists and dental nurses when working at a clinic, as they are accountable for their actions. It is their duty to familiarize themselves with and adhere to the infection
control protocols established by the clinic. If they have any concerns or discomfort regarding these protocols, it is their right and responsibility to seek clarification or choose not to participate.
We fully support their decision to avoid engaging in activities that could endanger their professional license.
If a hygienist or dental nurse feels uncomfortable for any other reason at an clinic, the initial step is to communicate their concerns with the owner or clinic manager. Effective communication can often
resolve most issues quickly, allowing the workday to proceed normally. If the problem persists and remains unresolved, the temp has the right to refuse unsafe work.
In such situations, it is advisable to contact SimpleTemp via email before leaving the shift. We can offer guidance and support on the appropriate steps to take next.
It is important to acknowledge that hygienists and dental nurses are independent contractors who must ultimately make decisions based on their professional judgment. While we are available to help,
it's crucial to note that we are not a licensing board and do not hold authority over such matters. If they feel unsafe or uncomfortable at an clinic, they have the right to refuse work or leave the premises.
As an clinic, if you have concerns about the safety of having a hygienist or assistant in your facility, it is your responsibility to ask them to leave in order to ensure the safety of your clinic, staff, and patients.
We encourage you to attempt to resolve any misunderstandings through open communication, as many situations can be resolved this way. If needed, feel free to reach out to our member support team for assistance. However,
if you deem the work to be unsafe, you have the right to decline their services.
Privacy Policy
Full SimpleTemp Privacy Policy
To ensure privacy, it is strictly forbidden for any member to disclose another member's information to an external party. If there are payment or contact inquiries,
SimpleTemp employees can assist a hygienist or dental nurse in obtaining the dental clinic's information, only if both parties express a desire to connect. However,
SimpleTemp employees are not allowed to share a hygienist or dental Nurse’s contact details with a dental clinic unless explicit consent is obtained from the temporary
worker or the clinic. This restriction is in place to safeguard privacy.
Tips on having a Successful Shift
1. Provide a guided tour of your clinic to familiarize your hygienist or dental nurse with the clinic and how things are typically done.
2. Verify payment arrangements at the beginning of the shift to ensure a smooth process, as busy days may not allow time for it at the end of the day.
3. While the platform allows for the upload and sharing of these documents, clinics that use the platform agree and understand
that it is their sole responsibility to undertake comprehensive checks and verification processes of all provided documents.
The accuracy, authenticity, and validity of these documents must be independently verified by the clinic before accepting
any dental nurse or hygienist for a shift. While SimpleTemp checks for proof of right to work, clinics should independently
verify this documentation at the onset of every shift. This practice serves as a crucial step in confirming the identity of
the temporary personnel and ensuring a smooth and successful temporary work arrangement
4. Select the shift Arrival Time at least 15 minutes prior to the first patient's appointment to ensure punctuality.
5. Adhere to the Payment Terms you established for the shift and promptly compensate your hygienist or assistant accordingly.
6. After the completion of each temporary shift, it is the responsibility of the hiring dental clinics to promptly collect all necessary and accurate
information from the temporary dental personnel. Simultaneously, it is the responsibility of the dental personnel to provide this information,
including specifying the payment terms in case the clinic overlooks them.
This information is crucial for ensuring timely and accurate payment for services rendered. SimpleTemp does not assume responsibility
for the collection of this post-shift information, and it is imperative that dental clinics collaborate directly with the temporary
dental personnel to obtain the required details.
Joining our community entails certain responsibilities, as your actions and behavior within SimpleTemp impact not only yourself but also other dental clinics within our community.
Temping fee per completed shift
We charge a service fee of £28 per shift for each successful placement of hygienists and £20 per shift for each placement of nurses made through the SimpleTemp app.
This fee is paid by the dental clinic that posts the job listing and hires a temp.
The fee for our services will be charged automatically to the credit card registered by your clinic. Following the successful payment, we will send you a receipt via email for your accounting purposes.
You can rest assured that there is no need to remember to make the payment, and you won't be contacted by us for any follow-up calls or emails related to payment.
Changing Shift Hours
In the event that a hygienist is required to leave early due to canceled patients or downtime, they will submit an invoice for half of the reduced hours. The invoiced amount will be calculated based on the originally booked shift details and the time they arrived at your clinic, minus any unpaid lunch breaks if applicable. For example, if Anna was scheduled to work from 9am – 5pm (8 hours) but was asked to leave at 3pm (2 hours earlier) she would divide the time remaining by 2 (2hrs / 2 = 1 hour) and add this hour when creating her invoice.
Infection Control
At SimpleTemp, we place significant importance on ensuring that dental assistants and hygienists utilizing our service are fully informed about the sterilization and infection control expectations for any shift they book through our platform.
By creating an account on SimpleTemp, the user acknowledges their agreement to and qualification for performing dental sterilization duties.
The fundamental principles of sterilization and infection control in dental practices are standardized across the UK. These guidelines are established through collaboration between Public Health, regulatory bodies like the General Dental Council (GDC),
and the Ministry of Health.
In recent years, Public Health and the GDC have worked together to develop and enforce infection control guidelines, ensuring that dental clinics adhere to proper measures, particularly during the ongoing pandemic.
Upon arriving at a shift, it is common for dental clinics to have their own specific protocols in place. Usually, someone at the clinic will dedicate a few minutes to review these processes with you before the start of your shift, ensuring that you are familiar with their particular procedures.
Click here for further details.
Frequently Asked Question
How do I download the SimpleTemp app on my phone, tablet, or desktop?
To install the app on your mobile, here are the links to the app stores:
App Store Link
Google Play Link
It's really helpful to have it installed, but as a clinic you can also use the SimpleTemp dashbaord.
You can log in here
Does SimpleTemp charge a placement fee if we offer a temp a permanent position?
Absolutely not!
If you find the perfect match through our app and decide to hire them permanently, we couldn't be happier for both of you.
Our philosophy is straightforward: Dental personnel are professionals who should have the freedom to work whenever and wherever they choose.
How should our clinic verify temporary Hygienists and dental nurses’ credentials?
We prioritize the importance of booking qualified hygienists and assistants for your practice. Your peace of mind is our top priority when it comes to securing highly skilled professionals.
During the registration process and when booking the first shift, we make diligent efforts in good faith to verify the active licensing status of Temps with the relevant regulatory body. However,
given the large number of dental professional members across the United Kingdom, it is not feasible for SimpleTemp to verify and update their status on a daily basis.
As SimpleTemp does not act as an agency representing any parties and the employment relationship exists between the booking clinic and the hygienist/nurse, it is ultimately the responsibility of
the dental clinic to verify the validity of qualifications and licensing credentials. Please refer to SimpleTemp' Terms of Service for further clarification.
When a shift is booked, you receive information about the temp’s year of graduation and their license number. To ensure accuracy, you can verify their status on the regulatory body's website.
It is also recommended that the temp brings a copy of their license for verification by your clinic before the shift starts.
When receiving an offer from a temp for a shift, you have access to the candidate's resume and graduation details. With this feature, you have the opportunity to approve any temp before they are
booked and confirmed for your job.
Furthermore, our hygienist and nurse members are assigned a rating based on feedback from other dental clinics after completing a shift. This rating system helps provide additional insights about
their performance.
The General Dental Council (GDC) is the regulatory body for dentistry in the entire UK, including England, Scotland, Wales, and Northern Ireland.
What should I choose for my hourly rate?
As a member of SimpleTemp, whether you are a hygienist or dental nurse, you have the freedom to determine your own hourly rate.
When choosing your rate, you will see a “preferred” rate, which means it is recommended by the dental clinic. The closer you choose your rate to the preferred one, the higher the chances of getting accepted by the clinic for the shift.
Can I book two temps on the same day?
Yes, you are allowed to book multiple temps per day. Note: You will have to post a separate shift for each temp needed.
I have paid for a shift, however the invoice has been re-sent to me. What should I do?
Email us at [email protected], or use our help center ticketing system from the app to contact us with a proof of payment and we will take care of the rest.
What if a temp cancels a confirmed shift?
In the event of a cancellation, you will receive immediate notifications via email and app.
The canceled job is automatically reposted on the system, and an urgent notice is sent out to all available hygienists and dental nurses. Our Member Support team also personally follows up with all available temps.
Any temporary worker who cancels a confirmed shift faces penalties, including being temporarily blocked from viewing any Available Jobs. The significance of honoring booked shifts is strongly emphasized to all hygienists and dental nurses, not only during the sign-up process but also every time they schedule a shift.
While cancellations are infrequent in most temping situations, we take them seriously, manage them promptly, and make every effort to find a replacement as swiftly as possible
How do I delete my account?
To delete your account, simply open the SimpleTemp app and navigate to the profile tab. From there tap on 'Account Settings' and then 'delete account'.
Please note that if there are pending actions on your account i.e., unpaid invoice, upcoming confirmed shift, you will not be able to delete your account.
Data Retention Policy:
We value your privacy, and your personal data is important to us. Here's how our data retention policy works:
All the personal data we collect, as mentioned in our privacy policy, will be kept in our systems until you actively choose to delete it.
If you decide to delete your account, we will retain your personal data for a period of 6 months following the deletion. This is to assist you in case you need any support, have questions, or encounter issues related to our services during that time.
This 6-month retention period also aligns with legal, tax, and regulatory requirements.
After this 6-month period, your personal data will be permanently removed from our systems, ensuring your privacy and data protection.